Customer support Specialist /Technical Support

1) Provide customer support and trouble shooting in the ZenDesk system; creating tickets and
making calls in Zendesk
2)Help to deal with the functions of services, accept and log errors, search for and establish their
causes;
3)Conduct primary diagnostics, transfer tasks for solution to the second line of technical support;
4) Interact with the company's technical specialists in resolving customer requests;
5)Collect feedback from customers, take part in product development
6)Working and colaborating with coleagues via Asana,in accompishinng day to day tasks
7) Communication on Slack with th team and giving udpates and summary of on going progresses

1.Customer Support 1st line.
2.Respond : Respond to client issues in a live chat.on zendesk
3.Troubleshooting : Resolve client issues with tech team by creating tickets for 2nd line agents.
4.Quality assurance: Test platform to see if there are any issues.
5.Compliant access : Review KYC applications.
6.Communication and multitasking with the team using Slack, Coda and Zendesk with the Tech team
7.Resolve conflicts and provide solutions to customers in a timely manner.
8) Offering guidance and information generally to clients on blockchain and how to trade.

1.B2B and B2C account manager IT for sales and marketing
Researching for leads and projects (outsourcing leads)
2 Establishing good rapport with clients and developing new sales opportunities.
3. Act as the point of contact and handle customers' individual needs.
4. Working with hubspot CRM, Apollo, Hubris, Expandio
5. Creating proposals and drafting contracts
6. Managing accounts for long-term success
7. Preparing reports on accounts and transactions.
8. Maintaining customer data in Pipe Drive Hubspot CRM
9. Resolve conflicts and provide solutions to customers in a timely manner
10. Monitoring sales metric
11.Develop positive relationships with clients

• Translation, Interpreting
• Consulting Services
• Call Centers, Operations Control Services
• Legal Services
. data entry
1:calling of customers (cold colds)
2: dealing with calls in a highly professional manner.
3: how to act as the first point of telephone contact for a customer.
4: handling complaints in a diplomatic way and accurately updating customer records with
information.
5: accurately updating customer records with information.
6: quickly understanding a callers point of view and to empathise with them.
7: able to respond and adapt.
8: fully aware of all laws & regulations regarding data protection.
9: quickly processing information. the needs of all customers
10. consulting English-speaking clients about services, goods and etc. to maintain a healthy lifestyle.
11. working with a cold base of numbers, indirect sales in accordance with the script and established
rules and guidelines.

1.Handling cold calls
2.Booking teaching schedules with students and parents
3.Working with CRMS
4.Adminitsrative personell
5.* work with Excel spreadsheets and accounting software: manual data entry, data transfer from
different accounting systems;
6 participate in the organization of the document flow of the financial department;
7 *Perform other tasks assigned by the manager.
all clients who have left an application for participation in the master class;
8.Receive incoming calls to register for a lesson and communicate with clients in instant messengers;
9.Identify needs and sеlесtthe appropriate program;
10.Collaborating with the software programming teachers

1: answer customer calls and respond to emails.
2. handle customer inquiries both over the phone and by email.
3: research required information using available resources.
4: manage and resolve customer complaints
5: provide customers with product and service information.
6: enter new customer information into system
7: updаtеexisting customer information.
8: process orders, forms and applications
9: identify and escalate priority issues route calls to appropriate. 10: complete call logs
11: produce call reports
12: responding to customers who have special communication needs, such as language difficulties or
disabilities